Shipping & Returns

Thank you for visiting our website and for reviewing our Shipping & Returns.

Our customer's pickup the order from our business location via "Walk In" with the "Store Pickup" shipping method. Include pickup arrangements in the "Special Instructions or Comments About Your Order" section before clicking the "Continue" button.

A delivery charge is calculated and added to orders with "Oversize" merchandise. Our business ships the order to our customer's shipping address via "Best Way" with the "Per Unit" shipping method.

There is no delivery charge for orders without any "Oversize" merchandise. Our business ships the order to our customer's shipping address via "No Delivery Charge" with the "FREE SHIPPING!" shipping method.

Return Policy

Purple Martin Association of the Dakotas values its relationship with you, and offers you the option to return most products you purchase from Purple Martin Association of the Dakotas. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees, as set forth in detail below.

21-Day Return Period for Accessories, Merchandise, and Products

Unless you have a separate written agreement with Purple Martin Association of the Dakotas, or except as provided below, all merchandise may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees (as further described below). Any product returned to Purple Martin Association of the Dakotas without prior authorization from Purple Martin Association of the Dakotas will be considered an unauthorized return, and the customer will not receive credit for the product and Purple Martin Association of the Dakotas will not ship the product back to you.

Restocking Fees

Unless the product is defective or the return is a direct result of a Purple Martin Association of the Dakotas error, Purple Martin Association of the Dakotas may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax. A restocking fee will be charged when the customer cancels a sale and returns the merchandise.

Promotional Items

If you return a purchased item that qualified you for a discount, promotional item or promotional certifcate (for example, buy a complete Purple Martin system, get a trap half off; buy a hawk guard, get a free decoy; buy a Purple Martin house, get a promotional gift certifcate) and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional certifcate, Purple Martin Association of the Dakotas may deduct the value of the discount, promotional item or redeemed certifcate from any refund you receive for the return of the purchased item.

How to Return a Product

Before returning a product, you MUST first contact us and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Purple Martin Association of the Dakotas will not accept returns without a CRA number. NOTE: You must ship the product to Purple Martin Association of the Dakotas within 5 days of the date that Purple Martin Association of the Dakotas issues the Credit Return Authorization number and MUST follow these steps:

  1. Ship back all products you are seeking to return to Purple Martin Association of the Dakotas and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
  2. Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment.
  3. Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of your return, Purple Martin Association of the Dakotas will issue a credit or a refund of the purchase price paid, less original shipping expenses, and any applicable restocking fees subject to this policy.

Contacting us

If you have any questions about our Shipping & Returns or our website, you may contact us.

Our postal address and telephone number is:

Purple Martin Association of the Dakotas
703 Barley Court
Grand Forks, ND 58201-8066
United States
(701) 732 - 0246

We can be reached by email here:

Contact@PurpleMartinDakotas.org

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